At Wuesthoff Health System, our vision is to be the premier provider of health and wellness services that consistently exceed the expectations of the customers we serve. We refer to this as a higher standard of healthcare. Our higher standard is a direct reflection of our dedicated associates, which is why every Wuesthoff associate is committed to the following service standards:

Positive First Impression

• Make people feel welcome.
• Smile, make eye contact, help people who are lost and confused.
• Introduce self and role. Let people know what they can expect.
• Knock on patient's door before entering.
• Take pride in yourself and your workplace.
• Pride in your appearance.

Communicate Effectively

• Use appropriate language and tone of voice. Avoid Jargon.
• Make sure people get the message. Check for understanding.
• Take care on the telephone.
• Use email, beepers, etc. wisely.
• Protect issues of privacy and confidentiality.

Be a Team Player

• Speak well of your co-workers.
• Pitch in, offer help and assistance.
• Share thanks and positive reinforcement.
• Focus on our goal and mission.

Show Care and Concern

• Anticipate customer concerns.
• Don't make assumptions. Find out what people really want and need.
• Acknowledge differences. Offer choices and alternatives.

Resolve Problems Constructively

• Listen to problems and complaints.
• Own the issues, solve problems, find help if you need it.
• Follow up and follow through. Don't drop the ball.